Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 125 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
4. 4.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) a clear price board (d) a sticky, messy table
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) hiding the prices (d) ignoring a customer
7. 7.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) giving correct change (d) sorry for a long wait
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) giving correct change (d) clean, covered food
11. 11.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) serving friends first (d) listening to complaints
12. 12.True or false: “clean, covered food” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) sorry for a long wait (d) hiding the prices
14. 14.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
15. 15.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
16. 16.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
17. 17.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
18. 18.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) dirty hands with food (d) serving friends first
22. 22.True or false: “counting change wrongly” is good customer service. (a) False (b) True
23. 23.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) chatting on the phone (d) hiding the prices
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
27. 27.True or false: “a tidy stall table” is good customer service. (a) True (b) False
28. 28.True or false: “listening to complaints” is good customer service. (a) False (b) True
29. 29.True or false: “hiding the prices” is good customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) ignoring a customer (d) fixing mistakes quickly
31. 31.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) ignoring a customer (d) dirty hands with food
34. 34.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) chatting on the phone (d) dirty hands with food
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) chatting on the phone (d) serving friends first
38. 38.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) chatting on the phone (d) fixing mistakes quickly
40. 40.True or false: “a clear price board” is poor customer service. (a) True (b) False

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