Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 126 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) greeting with a smile (d) chatting on the phone
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) ignoring a customer (d) arguing with a buyer
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
5. 5.True or false: “hiding the prices” is good customer service. (a) True (b) False
6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) counting change wrongly (d) clean, covered food
9. 9.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
10. 10.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
11. 11.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
12. 12.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) ignoring a customer (d) arguing with a buyer
14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) greeting with a smile (d) a tidy stall table
17. 17.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) listening to complaints
18. 18.True or false: “rude replies” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) giving correct change (d) rude replies
20. 20.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) sorry for a long wait
21. 21.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) hiding the prices
22. 22.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) rude replies (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) saying thank you (d) clean, covered food
24. 24.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) a clear price board (d) serving friends first
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) clean, covered food (d) greeting with a smile
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) a sticky, messy table (d) serving friends first
27. 27.True or false: “ignoring a customer” is good customer service. (a) True (b) False
28. 28.True or false: “a tidy stall table” is good customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) serving friends first
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) counting change wrongly (d) giving correct change
31. 31.True or false: “clean, covered food” is poor customer service. (a) True (b) False
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
33. 33.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
34. 34.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
35. 35.True or false: “chatting on the phone” is good customer service. (a) False (b) True
36. 36.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
37. 37.True or false: “counting change wrongly” is good customer service. (a) True (b) False
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
39. 39.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
40. 40.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True

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