Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 127 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) sorry for a long wait (d) greeting with a smile
2. 2.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) serving friends first (d) listening to complaints
5. 5.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) fixing mistakes quickly (d) rude replies
10. 10.True or false: “greeting with a smile” is good customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) chatting on the phone (d) saying thank you
12. 12.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) arguing with a buyer (d) rude replies
13. 13.True or false: “giving correct change” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) greeting with a smile
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) giving correct change (d) greeting with a smile
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
21. 21.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) dirty hands with food (d) saying thank you
22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) rude replies (d) a sticky, messy table
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) a clear price board (d) chatting on the phone
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) greeting with a smile (d) ignoring a customer
26. 26.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) fixing mistakes quickly (d) ignoring a customer
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) serving friends first (d) a clear price board
28. 28.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) saying thank you (d) dirty hands with food
29. 29.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) greeting with a smile (d) giving correct change
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) hiding the prices (d) saying thank you
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) a clear price board (d) dirty hands with food
33. 33.True or false: “serving friends first” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
36. 36.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) dirty hands with food (d) saying thank you
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) dirty hands with food (d) a tidy stall table

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