Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 128 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) arguing with a buyer (d) rude replies
3. 3.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) fixing mistakes quickly (d) giving correct change
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
5. 5.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) giving correct change (d) greeting with a smile
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) hiding the prices (d) arguing with a buyer
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) sorry for a long wait (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) greeting with a smile (d) listening to complaints
11. 11.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) hiding the prices (d) listening to complaints
12. 12.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) counting change wrongly (d) serving friends first
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) greeting with a smile (d) chatting on the phone
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) a sticky, messy table (d) saying thank you
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
16. 16.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) sorry for a long wait
17. 17.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) rude replies (d) a tidy stall table
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) fixing mistakes quickly (d) a clear price board
19. 19.True or false: “a tidy stall table” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) rude replies (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) counting change wrongly (d) greeting with a smile
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
24. 24.True or false: “rude replies” is good customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) a tidy stall table
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) hiding the prices (d) ignoring a customer
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) clean, covered food (d) hiding the prices
30. 30.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
31. 31.True or false: “listening to complaints” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) ignoring a customer (d) a clear price board
33. 33.True or false: “saying thank you” is poor customer service. (a) False (b) True
34. 34.True or false: “serving friends first” is good customer service. (a) True (b) False
35. 35.True or false: “listening to complaints” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) giving correct change (d) sorry for a long wait
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) counting change wrongly (d) listening to complaints

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