Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 129 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
2. 2.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) giving correct change (d) ignoring a customer
3. 3.True or false: “hiding the prices” is good customer service. (a) False (b) True
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) counting change wrongly (d) clean, covered food
6. 6.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
7. 7.True or false: “a clear price board” is good customer service. (a) True (b) False
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
10. 10.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) fixing mistakes quickly (d) a sticky, messy table
11. 11.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
12. 12.True or false: “saying thank you” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) giving correct change (d) listening to complaints
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
15. 15.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) a clear price board (d) giving correct change
17. 17.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) dirty hands with food (d) hiding the prices
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) giving correct change (d) arguing with a buyer
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.True or false: “clean, covered food” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) greeting with a smile (d) counting change wrongly
25. 25.True or false: “giving correct change” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) saying thank you (d) a clear price board
27. 27.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a clear price board (d) ignoring a customer
28. 28.True or false: “rude replies” is good customer service. (a) False (b) True
29. 29.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
30. 30.True or false: “chatting on the phone” is good customer service. (a) False (b) True
31. 31.True or false: “hiding the prices” is poor customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) serving friends first (d) a clear price board
33. 33.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) a clear price board (d) clean, covered food
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) dirty hands with food (d) clean, covered food
35. 35.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) greeting with a smile
37. 37.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) giving correct change (d) listening to complaints
38. 38.True or false: “giving correct change” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) serving friends first (d) clean, covered food
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) ignoring a customer (d) serving friends first

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