Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 130 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) arguing with a buyer (d) clean, covered food
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) a clear price board (d) giving correct change
4. 4.True or false: “saying thank you” is poor customer service. (a) False (b) True
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
6. 6.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) arguing with a buyer
8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) rude replies (d) greeting with a smile
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) chatting on the phone (d) greeting with a smile
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) dirty hands with food (d) a tidy stall table
12. 12.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) clean, covered food (d) sorry for a long wait
13. 13.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) saying thank you (d) fixing mistakes quickly
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) greeting with a smile (d) serving friends first
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
16. 16.True or false: “a clear price board” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) chatting on the phone (d) a tidy stall table
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) sorry for a long wait (d) arguing with a buyer
23. 23.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) arguing with a buyer (d) counting change wrongly
24. 24.True or false: “ignoring a customer” is good customer service. (a) False (b) True
25. 25.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.True or false: “a clear price board” is poor customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) serving friends first (d) rude replies
29. 29.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) giving correct change
30. 30.True or false: “hiding the prices” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) a tidy stall table (d) counting change wrongly
32. 32.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
33. 33.True or false: “giving correct change” is poor customer service. (a) False (b) True
34. 34.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
35. 35.True or false: “rude replies” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
37. 37.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) saying thank you
38. 38.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) arguing with a buyer (d) hiding the prices
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service

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