Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 14 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
2. 2.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) a tidy stall table (d) saying thank you
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) sorry for a long wait (d) listening to complaints
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) dirty hands with food
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
9. 9.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) serving friends first (d) a clear price board
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
11. 11.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) giving correct change (d) a sticky, messy table
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) hiding the prices (d) sorry for a long wait
13. 13.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) serving friends first (d) greeting with a smile
14. 14.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
15. 15.True or false: “counting change wrongly” is good customer service. (a) False (b) True
16. 16.True or false: “clean, covered food” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) giving correct change (d) a clear price board
18. 18.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) giving correct change (d) listening to complaints
19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) ignoring a customer (d) giving correct change
20. 20.True or false: “saying thank you” is poor customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) arguing with a buyer (d) dirty hands with food
22. 22.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) saying thank you (d) counting change wrongly
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) listening to complaints (d) hiding the prices
24. 24.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) ignoring a customer (d) clean, covered food
25. 25.True or false: “giving correct change” is poor customer service. (a) True (b) False
26. 26.True or false: “serving friends first” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) a clear price board (d) saying thank you
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) arguing with a buyer (d) a sticky, messy table
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) a clear price board (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) counting change wrongly (d) serving friends first
35. 35.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) counting change wrongly (d) a sticky, messy table
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) clean, covered food (d) greeting with a smile
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
40. 40.True or false: “giving correct change” is good customer service. (a) True (b) False

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