Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 131 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
3. 3.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) greeting with a smile (d) arguing with a buyer
4. 4.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) rude replies (d) fixing mistakes quickly
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) clean, covered food (d) fixing mistakes quickly
6. 6.True or false: “giving correct change” is good customer service. (a) False (b) True
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) hiding the prices (d) a clear price board
9. 9.True or false: “giving correct change” is poor customer service. (a) True (b) False
10. 10.True or false: “dirty hands with food” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) saying thank you (d) arguing with a buyer
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
14. 14.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
16. 16.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
17. 17.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) fixing mistakes quickly (d) ignoring a customer
19. 19.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) sorry for a long wait (d) dirty hands with food
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) saying thank you (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) sorry for a long wait (d) clean, covered food
24. 24.True or false: “clean, covered food” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) rude replies
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) clean, covered food
35. 35.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
36. 36.True or false: “greeting with a smile” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) listening to complaints
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) a tidy stall table
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) giving correct change (d) fixing mistakes quickly

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids