Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 132 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is poor customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) clean, covered food (d) listening to complaints
3. 3.True or false: “a clear price board” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) a sticky, messy table (d) arguing with a buyer
5. 5.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) counting change wrongly (d) listening to complaints
7. 7.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) a sticky, messy table (d) serving friends first
8. 8.True or false: “a tidy stall table” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) fixing mistakes quickly (d) rude replies
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) rude replies (d) sorry for a long wait
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
14. 14.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) giving correct change (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) listening to complaints (d) arguing with a buyer
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
17. 17.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) chatting on the phone (d) saying thank you
18. 18.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) ignoring a customer (d) sorry for a long wait
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.True or false: “ignoring a customer” is good customer service. (a) False (b) True
21. 21.True or false: “giving correct change” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) clean, covered food (d) a tidy stall table
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.True or false: “giving correct change” is poor customer service. (a) False (b) True
29. 29.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
30. 30.True or false: “rude replies” is poor customer service. (a) False (b) True
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) counting change wrongly (d) rude replies
33. 33.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) sorry for a long wait (d) serving friends first
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) giving correct change (d) counting change wrongly
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

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