Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 133 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) a clear price board (d) ignoring a customer
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) listening to complaints (d) dirty hands with food
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) hiding the prices (d) greeting with a smile
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) giving correct change (d) saying thank you
8. 8.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
10. 10.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) fixing mistakes quickly
11. 11.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) hiding the prices (d) a sticky, messy table
12. 12.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
13. 13.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) dirty hands with food (d) counting change wrongly
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) a tidy stall table (d) listening to complaints
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) giving correct change (d) dirty hands with food
17. 17.True or false: “a clear price board” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) counting change wrongly (d) listening to complaints
22. 22.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) hiding the prices (d) greeting with a smile
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) counting change wrongly (d) a sticky, messy table
28. 28.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
30. 30.Which of these is good customer service? (a) saying thank you (b) rude replies (c) serving friends first (d) ignoring a customer
31. 31.True or false: “dirty hands with food” is good customer service. (a) False (b) True
32. 32.True or false: “ignoring a customer” is good customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) a sticky, messy table (d) hiding the prices
34. 34.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) fixing mistakes quickly (d) greeting with a smile
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a clear price board (d) chatting on the phone

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids