Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 134 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
4. 4.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
6. 6.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) rude replies
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
10. 10.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) saying thank you
12. 12.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
13. 13.True or false: “a tidy stall table” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) chatting on the phone (d) hiding the prices
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) hiding the prices (d) ignoring a customer
17. 17.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
18. 18.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) clean, covered food (d) giving correct change
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) a tidy stall table
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
25. 25.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
26. 26.True or false: “listening to complaints” is poor customer service. (a) False (b) True
27. 27.True or false: “serving friends first” is poor customer service. (a) False (b) True
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) a sticky, messy table (d) dirty hands with food
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) a sticky, messy table (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) dirty hands with food (d) a tidy stall table
32. 32.Which of these is good customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) dirty hands with food (d) ignoring a customer
33. 33.True or false: “a clear price board” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) saying thank you (d) hiding the prices
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) arguing with a buyer
36. 36.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) ignoring a customer (d) clean, covered food
39. 39.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) listening to complaints (d) sorry for a long wait
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) counting change wrongly (d) giving correct change

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