Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 135 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) counting change wrongly (d) hiding the prices
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
4. 4.True or false: “dirty hands with food” is good customer service. (a) True (b) False
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
7. 7.True or false: “saying thank you” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
10. 10.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) arguing with a buyer (d) rude replies
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) a tidy stall table (d) ignoring a customer
13. 13.True or false: “ignoring a customer” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) hiding the prices (d) serving friends first
16. 16.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) chatting on the phone (d) a sticky, messy table
17. 17.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) fixing mistakes quickly (d) serving friends first
19. 19.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) a sticky, messy table (d) ignoring a customer
20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) chatting on the phone (d) dirty hands with food
22. 22.True or false: “listening to complaints” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) ignoring a customer (d) arguing with a buyer
26. 26.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) a clear price board (d) counting change wrongly
27. 27.True or false: “rude replies” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) greeting with a smile (d) counting change wrongly
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) serving friends first (d) listening to complaints
34. 34.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) a tidy stall table (d) a sticky, messy table
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) dirty hands with food (d) sorry for a long wait
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) chatting on the phone (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) a clear price board (d) fixing mistakes quickly
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) listening to complaints (d) serving friends first

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