Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 136 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) hiding the prices (d) arguing with a buyer
2. 2.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) serving friends first (d) a tidy stall table
4. 4.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) rude replies (d) ignoring a customer
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) counting change wrongly (d) listening to complaints
9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
11. 11.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) greeting with a smile (d) giving correct change
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
13. 13.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) a tidy stall table (d) saying thank you
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) giving correct change (d) chatting on the phone
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) hiding the prices (d) greeting with a smile
16. 16.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) chatting on the phone (d) ignoring a customer
18. 18.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
19. 19.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) dirty hands with food (d) serving friends first
21. 21.Which of these is good customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) a sticky, messy table (d) arguing with a buyer
22. 22.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) chatting on the phone
23. 23.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) clean, covered food (d) rude replies
24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
25. 25.True or false: “greeting with a smile” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) arguing with a buyer (d) saying thank you
27. 27.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) clean, covered food (d) greeting with a smile
29. 29.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) a sticky, messy table (d) listening to complaints
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) sorry for a long wait (d) chatting on the phone
32. 32.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
34. 34.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
35. 35.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.True or false: “giving correct change” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer

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