Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 137 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
2. 2.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) clean, covered food (d) a clear price board
3. 3.True or false: “rude replies” is good customer service. (a) True (b) False
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) saying thank you (d) ignoring a customer
6. 6.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) arguing with a buyer (d) a clear price board
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) fixing mistakes quickly (d) a tidy stall table
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) rude replies
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) dirty hands with food (d) sorry for a long wait
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
13. 13.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
14. 14.True or false: “chatting on the phone” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) clean, covered food (d) fixing mistakes quickly
16. 16.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) ignoring a customer (d) greeting with a smile
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
21. 21.True or false: “saying thank you” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) a tidy stall table (d) ignoring a customer
23. 23.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
24. 24.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) greeting with a smile (d) ignoring a customer
25. 25.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) clean, covered food (d) counting change wrongly
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) greeting with a smile (d) chatting on the phone
27. 27.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) ignoring a customer (d) arguing with a buyer
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) greeting with a smile (d) giving correct change
32. 32.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) serving friends first
33. 33.True or false: “rude replies” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) rude replies (d) sorry for a long wait
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) chatting on the phone (d) rude replies
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) giving correct change (d) fixing mistakes quickly

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