Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 138 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) fixing mistakes quickly (d) ignoring a customer
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) ignoring a customer (d) saying thank you
5. 5.True or false: “a tidy stall table” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) dirty hands with food (d) giving correct change
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
8. 8.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) sorry for a long wait
9. 9.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) serving friends first (d) greeting with a smile
10. 10.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) giving correct change (d) a tidy stall table
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
13. 13.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) greeting with a smile (d) sorry for a long wait
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) saying thank you (d) hiding the prices
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) rude replies (b) saying thank you (c) serving friends first (d) dirty hands with food
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) hiding the prices (d) chatting on the phone
19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
20. 20.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
21. 21.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
24. 24.True or false: “saying thank you” is poor customer service. (a) False (b) True
25. 25.True or false: “ignoring a customer” is good customer service. (a) False (b) True
26. 26.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
27. 27.True or false: “a clear price board” is poor customer service. (a) False (b) True
28. 28.True or false: “clean, covered food” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
30. 30.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
31. 31.True or false: “dirty hands with food” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) counting change wrongly (d) fixing mistakes quickly
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) ignoring a customer (d) rude replies
35. 35.True or false: “rude replies” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) sorry for a long wait (d) listening to complaints
37. 37.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) fixing mistakes quickly (d) greeting with a smile
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) dirty hands with food (d) rude replies
40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

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