Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 139 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) hiding the prices (d) counting change wrongly
4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) hiding the prices (d) a tidy stall table
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) rude replies (d) counting change wrongly
9. 9.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) saying thank you (d) counting change wrongly
10. 10.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
11. 11.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) ignoring a customer (d) clean, covered food
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) clean, covered food (d) listening to complaints
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) chatting on the phone (d) a tidy stall table
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) counting change wrongly (d) a sticky, messy table
18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
19. 19.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) chatting on the phone (d) serving friends first
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) counting change wrongly (d) clean, covered food
21. 21.True or false: “saying thank you” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
23. 23.True or false: “a clear price board” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) serving friends first (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) counting change wrongly (d) hiding the prices
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) rude replies (d) a clear price board
28. 28.True or false: “listening to complaints” is good customer service. (a) False (b) True
29. 29.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
34. 34.True or false: “hiding the prices” is poor customer service. (a) True (b) False
35. 35.True or false: “dirty hands with food” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
38. 38.True or false: “listening to complaints” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.True or false: “rude replies” is good customer service. (a) True (b) False

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