Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 140 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) fixing mistakes quickly (d) saying thank you
2. 2.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
3. 3.True or false: “rude replies” is poor customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) saying thank you (d) counting change wrongly
5. 5.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) ignoring a customer (d) greeting with a smile
10. 10.True or false: “counting change wrongly” is good customer service. (a) True (b) False
11. 11.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) ignoring a customer (d) a tidy stall table
12. 12.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) hiding the prices (d) chatting on the phone
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) sorry for a long wait (d) counting change wrongly
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.True or false: “rude replies” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) counting change wrongly (d) listening to complaints
17. 17.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a sticky, messy table (d) clean, covered food
20. 20.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
21. 21.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) ignoring a customer (d) serving friends first
24. 24.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
25. 25.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
26. 26.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) giving correct change (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) counting change wrongly
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) saying thank you (d) dirty hands with food
32. 32.True or false: “greeting with a smile” is good customer service. (a) False (b) True
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) a sticky, messy table (d) sorry for a long wait
36. 36.True or false: “a clear price board” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a clear price board (d) dirty hands with food
38. 38.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) chatting on the phone (d) a sticky, messy table
39. 39.True or false: “saying thank you” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

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