Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 15 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
2. 2.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
5. 5.True or false: “rude replies” is good customer service. (a) False (b) True
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) hiding the prices (d) a sticky, messy table
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.True or false: “serving friends first” is good customer service. (a) True (b) False
11. 11.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
12. 12.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a clear price board (d) rude replies
14. 14.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) rude replies (b) a clear price board (c) arguing with a buyer (d) serving friends first
16. 16.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) dirty hands with food (d) rude replies
17. 17.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) sorry for a long wait (d) fixing mistakes quickly
19. 19.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) chatting on the phone (d) arguing with a buyer
20. 20.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) giving correct change (d) counting change wrongly
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) listening to complaints (d) greeting with a smile
24. 24.True or false: “hiding the prices” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) arguing with a buyer (d) saying thank you
27. 27.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) listening to complaints
29. 29.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) dirty hands with food (d) ignoring a customer
30. 30.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) a tidy stall table (d) fixing mistakes quickly
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
32. 32.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) serving friends first
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) rude replies (d) dirty hands with food
34. 34.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
36. 36.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) hiding the prices (d) counting change wrongly
37. 37.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) saying thank you (d) hiding the prices
38. 38.Which of these is good customer service? (a) saying thank you (b) rude replies (c) counting change wrongly (d) ignoring a customer
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service

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