Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 141 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) False (b) True
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) fixing mistakes quickly (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) clean, covered food (d) a sticky, messy table
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) clean, covered food
10. 10.True or false: “rude replies” is good customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) rude replies (d) a clear price board
12. 12.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) fixing mistakes quickly
13. 13.True or false: “serving friends first” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
15. 15.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
16. 16.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) a clear price board (d) chatting on the phone
17. 17.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
18. 18.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
19. 19.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) arguing with a buyer (d) rude replies
23. 23.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) giving correct change (d) hiding the prices
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) rude replies (d) a sticky, messy table
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) arguing with a buyer (d) greeting with a smile
29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) hiding the prices (d) ignoring a customer
32. 32.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) rude replies (d) a tidy stall table
34. 34.True or false: “hiding the prices” is good customer service. (a) False (b) True
35. 35.True or false: “serving friends first” is good customer service. (a) False (b) True
36. 36.True or false: “ignoring a customer” is good customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) giving correct change
38. 38.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) saying thank you (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) a sticky, messy table (d) fixing mistakes quickly
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

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