Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 142 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) sorry for a long wait (d) fixing mistakes quickly
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
4. 4.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
5. 5.True or false: “rude replies” is good customer service. (a) False (b) True
6. 6.True or false: “counting change wrongly” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) fixing mistakes quickly
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) fixing mistakes quickly (d) clean, covered food
11. 11.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) greeting with a smile (d) a tidy stall table
13. 13.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) a clear price board (d) giving correct change
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) rude replies (d) giving correct change
18. 18.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
19. 19.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) giving correct change (d) a tidy stall table
20. 20.True or false: “listening to complaints” is good customer service. (a) False (b) True
21. 21.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) listening to complaints (d) serving friends first
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) a clear price board (d) a sticky, messy table
28. 28.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) sorry for a long wait (d) listening to complaints
30. 30.True or false: “giving correct change” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) rude replies (d) giving correct change
32. 32.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
33. 33.True or false: “serving friends first” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) serving friends first (d) arguing with a buyer
35. 35.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) ignoring a customer (d) clean, covered food
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) a sticky, messy table (d) a clear price board
40. 40.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) counting change wrongly (d) hiding the prices

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