Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 143 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
5. 5.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) a clear price board (d) ignoring a customer
8. 8.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) a clear price board (d) counting change wrongly
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) clean, covered food
10. 10.True or false: “giving correct change” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) a sticky, messy table
13. 13.True or false: “clean, covered food” is good customer service. (a) True (b) False
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.True or false: “hiding the prices” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) sorry for a long wait (d) clean, covered food
20. 20.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) saying thank you
22. 22.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) serving friends first (d) sorry for a long wait
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) arguing with a buyer (d) saying thank you
26. 26.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
27. 27.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) ignoring a customer (d) sorry for a long wait
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) serving friends first (d) chatting on the phone
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
30. 30.True or false: “ignoring a customer” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) hiding the prices
32. 32.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) dirty hands with food (d) a sticky, messy table
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) clean, covered food (d) listening to complaints
34. 34.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
35. 35.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
36. 36.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a clear price board (d) ignoring a customer
39. 39.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service

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