Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 144 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
2. 2.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
4. 4.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
5. 5.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) listening to complaints (d) serving friends first
6. 6.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.True or false: “dirty hands with food” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) dirty hands with food
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
13. 13.True or false: “counting change wrongly” is good customer service. (a) True (b) False
14. 14.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
18. 18.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) arguing with a buyer (d) fixing mistakes quickly
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) a clear price board (d) a sticky, messy table
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
21. 21.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) counting change wrongly (d) rude replies
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) a clear price board (d) counting change wrongly
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) serving friends first (d) listening to complaints
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) chatting on the phone (d) sorry for a long wait
26. 26.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) dirty hands with food (d) clean, covered food
29. 29.True or false: “clean, covered food” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) rude replies (d) greeting with a smile
32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
33. 33.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) greeting with a smile
36. 36.Which of these is poor customer service? (a) a clear price board (b) hiding the prices (c) giving correct change (d) sorry for a long wait
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) ignoring a customer (d) giving correct change
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) serving friends first (d) sorry for a long wait

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