Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 145 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
2. 2.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) greeting with a smile (d) giving correct change
3. 3.True or false: “saying thank you” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) serving friends first (d) chatting on the phone
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) a sticky, messy table (d) ignoring a customer
7. 7.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) a sticky, messy table (d) arguing with a buyer
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
9. 9.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) arguing with a buyer (d) a tidy stall table
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) giving correct change (d) ignoring a customer
11. 11.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) saying thank you (d) fixing mistakes quickly
13. 13.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) arguing with a buyer (d) sorry for a long wait
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) giving correct change (d) arguing with a buyer
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) ignoring a customer (d) listening to complaints
17. 17.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) a sticky, messy table (d) hiding the prices
18. 18.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) a clear price board (d) chatting on the phone
20. 20.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) arguing with a buyer (d) rude replies
21. 21.True or false: “giving correct change” is good customer service. (a) True (b) False
22. 22.True or false: “rude replies” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) dirty hands with food (d) a clear price board
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
26. 26.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a clear price board (d) hiding the prices
28. 28.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) sorry for a long wait (d) rude replies
31. 31.True or false: “hiding the prices” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
34. 34.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
35. 35.True or false: “saying thank you” is good customer service. (a) True (b) False
36. 36.True or false: “listening to complaints” is good customer service. (a) True (b) False
37. 37.True or false: “clean, covered food” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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