Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 146 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
2. 2.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) chatting on the phone (d) serving friends first
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) hiding the prices (d) rude replies
5. 5.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
6. 6.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
7. 7.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) arguing with a buyer (d) rude replies
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) arguing with a buyer (d) sorry for a long wait
10. 10.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) dirty hands with food (d) arguing with a buyer
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) listening to complaints (d) rude replies
13. 13.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) fixing mistakes quickly (d) serving friends first
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) saying thank you (d) rude replies
17. 17.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) saying thank you (d) rude replies
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
23. 23.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.True or false: “giving correct change” is poor customer service. (a) False (b) True
28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
29. 29.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
31. 31.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) counting change wrongly (d) fixing mistakes quickly
32. 32.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) arguing with a buyer (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) a tidy stall table (d) rude replies
34. 34.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) giving correct change (d) greeting with a smile
35. 35.True or false: “a clear price board” is good customer service. (a) False (b) True
36. 36.True or false: “rude replies” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) fixing mistakes quickly (d) greeting with a smile
38. 38.True or false: “listening to complaints” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) greeting with a smile
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) greeting with a smile (d) giving correct change

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