Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 147 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
2. 2.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) arguing with a buyer (d) ignoring a customer
3. 3.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) saying thank you (d) counting change wrongly
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
6. 6.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) a sticky, messy table (d) a clear price board
7. 7.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
8. 8.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
10. 10.True or false: “greeting with a smile” is good customer service. (a) False (b) True
11. 11.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
12. 12.True or false: “clean, covered food” is good customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) dirty hands with food (d) fixing mistakes quickly
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) chatting on the phone (d) clean, covered food
15. 15.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) a tidy stall table (d) giving correct change
16. 16.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) dirty hands with food (d) giving correct change
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
20. 20.True or false: “chatting on the phone” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) sorry for a long wait (d) a sticky, messy table
23. 23.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
25. 25.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) greeting with a smile (d) chatting on the phone
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
30. 30.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) dirty hands with food (d) saying thank you
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.True or false: “hiding the prices” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) serving friends first (d) ignoring a customer
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) counting change wrongly (d) a tidy stall table
38. 38.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) giving correct change (d) dirty hands with food

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