Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 148 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) counting change wrongly (d) chatting on the phone
2. 2.True or false: “saying thank you” is poor customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) a clear price board (d) arguing with a buyer
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) sorry for a long wait (d) giving correct change
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
11. 11.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) sorry for a long wait (d) fixing mistakes quickly
12. 12.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) sorry for a long wait (d) hiding the prices
13. 13.True or false: “listening to complaints” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) dirty hands with food (d) a clear price board
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) serving friends first
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) counting change wrongly (d) listening to complaints
17. 17.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) serving friends first (d) clean, covered food
18. 18.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) rude replies (d) dirty hands with food
20. 20.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) counting change wrongly (b) saying thank you (c) fixing mistakes quickly (d) listening to complaints
23. 23.True or false: “saying thank you” is good customer service. (a) False (b) True
24. 24.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) hiding the prices (d) fixing mistakes quickly
26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
27. 27.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
28. 28.True or false: “clean, covered food” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) giving correct change (d) a sticky, messy table
31. 31.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) fixing mistakes quickly (d) rude replies
32. 32.True or false: “ignoring a customer” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.True or false: “giving correct change” is poor customer service. (a) True (b) False
35. 35.True or false: “counting change wrongly” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) greeting with a smile (d) chatting on the phone
37. 37.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) ignoring a customer (d) listening to complaints
40. 40.True or false: “chatting on the phone” is good customer service. (a) True (b) False

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