Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 149 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
2. 2.True or false: “a tidy stall table” is good customer service. (a) False (b) True
3. 3.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
4. 4.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
6. 6.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
7. 7.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) hiding the prices (d) giving correct change
8. 8.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.True or false: “greeting with a smile” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.True or false: “rude replies” is poor customer service. (a) True (b) False
13. 13.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) sorry for a long wait (d) counting change wrongly
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) dirty hands with food
15. 15.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) ignoring a customer
16. 16.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) arguing with a buyer (d) ignoring a customer
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
19. 19.True or false: “listening to complaints” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
22. 22.True or false: “a clear price board” is poor customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) arguing with a buyer (d) giving correct change
24. 24.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) counting change wrongly (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) clean, covered food (d) listening to complaints
26. 26.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) giving correct change (d) dirty hands with food
28. 28.True or false: “ignoring a customer” is good customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) fixing mistakes quickly (d) greeting with a smile
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) giving correct change (d) serving friends first
31. 31.True or false: “giving correct change” is poor customer service. (a) False (b) True
32. 32.True or false: “clean, covered food” is poor customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) fixing mistakes quickly (d) a sticky, messy table
34. 34.True or false: “dirty hands with food” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) ignoring a customer (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) dirty hands with food (d) a sticky, messy table
37. 37.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
39. 39.True or false: “saying thank you” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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