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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 150 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) dirty hands with food (d) rude replies
  2. 2.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) ignoring a customer (d) clean, covered food
  3. 3.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) ignoring a customer (d) rude replies
  4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) fixing mistakes quickly (d) serving friends first
  5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
  6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
  7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
  8. 8.True or false: “serving friends first” is good customer service. (a) True (b) False
  9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) chatting on the phone (d) giving correct change
  11. 11.True or false: “listening to complaints” is good customer service. (a) True (b) False
  12. 12.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
  13. 13.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  14. 14.True or false: “clean, covered food” is good customer service. (a) False (b) True
  15. 15.True or false: “saying thank you” is good customer service. (a) True (b) False
  16. 16.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) clean, covered food (d) ignoring a customer
  17. 17.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) saying thank you (d) chatting on the phone
  18. 18.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) greeting with a smile
  19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a clear price board (d) dirty hands with food
  20. 20.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  21. 21.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
  22. 22.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  23. 23.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  24. 24.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  25. 25.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  26. 26.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  28. 28.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  29. 29.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
  31. 31.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) dirty hands with food
  32. 32.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) a tidy stall table (d) fixing mistakes quickly
  35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) serving friends first (d) listening to complaints
  36. 36.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
  37. 37.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  39. 39.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) a clear price board (d) a tidy stall table
  40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

Answer key

  1. giving correct change
  2. clean, covered food
  3. a clear price board
  4. serving friends first
  5. False
  6. give it back, say sorry
  7. say sorry, add sugar
  8. False
  9. good service
  10. giving correct change
  11. True
  12. counting change wrongly
  13. good service
  14. True
  15. True
  16. ignoring a customer
  17. saying thank you
  18. rude replies
  19. a clear price board
  20. good service
  21. buyers come back
  22. poor service
  23. False
  24. False
  25. False
  26. poor service
  27. poor service
  28. poor service
  29. True
  30. True
  31. dirty hands with food
  32. False
  33. good service
  34. ignoring a customer
  35. serving friends first
  36. serve them in turn
  37. True
  38. good service
  39. hiding the prices
  40. poor service

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