Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 16 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
4. 4.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) giving correct change (d) greeting with a smile
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) saying thank you (d) fixing mistakes quickly
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) ignoring a customer
8. 8.True or false: “listening to complaints” is poor customer service. (a) True (b) False
9. 9.True or false: “counting change wrongly” is good customer service. (a) True (b) False
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) giving correct change (d) counting change wrongly
13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
15. 15.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) saying thank you (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) a clear price board (d) dirty hands with food
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
22. 22.True or false: “rude replies” is poor customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) listening to complaints (d) dirty hands with food
24. 24.True or false: “saying thank you” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) serving friends first
26. 26.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) a sticky, messy table (d) arguing with a buyer
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) fixing mistakes quickly (d) chatting on the phone
28. 28.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) rude replies (d) saying thank you
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) clean, covered food (d) rude replies
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) chatting on the phone (d) giving correct change
33. 33.True or false: “hiding the prices” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) arguing with a buyer (d) clean, covered food
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) arguing with a buyer (d) hiding the prices
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) greeting with a smile (d) rude replies
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) arguing with a buyer (d) listening to complaints
38. 38.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) listening to complaints (d) giving correct change
39. 39.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) ignoring a customer (d) giving correct change

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