Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 151 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is poor customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) dirty hands with food (d) ignoring a customer
3. 3.True or false: “clean, covered food” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) clean, covered food (d) greeting with a smile
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
6. 6.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) fixing mistakes quickly
7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
8. 8.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) hiding the prices (d) ignoring a customer
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
10. 10.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) serving friends first (d) a sticky, messy table
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) clean, covered food (d) rude replies
13. 13.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) arguing with a buyer (d) fixing mistakes quickly
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) giving correct change (d) rude replies
17. 17.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
18. 18.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) hiding the prices (d) serving friends first
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a clear price board (d) counting change wrongly
23. 23.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) a sticky, messy table (d) rude replies
24. 24.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
25. 25.True or false: “a clear price board” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) serving friends first (d) greeting with a smile
27. 27.True or false: “hiding the prices” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) arguing with a buyer
29. 29.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
30. 30.True or false: “serving friends first” is poor customer service. (a) False (b) True
31. 31.True or false: “giving correct change” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) giving correct change
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.True or false: “listening to complaints” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) a sticky, messy table (d) hiding the prices
36. 36.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) a tidy stall table (d) rude replies
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) chatting on the phone
38. 38.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) giving correct change (d) a tidy stall table
40. 40.True or false: “sorry for a long wait” is good customer service. (a) False (b) True

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