Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 152 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
2. 2.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) serving friends first (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a tidy stall table (d) dirty hands with food
7. 7.True or false: “rude replies” is good customer service. (a) True (b) False
8. 8.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) rude replies (d) ignoring a customer
9. 9.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) saying thank you (d) clean, covered food
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) clean, covered food
11. 11.True or false: “clean, covered food” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) sorry for a long wait (d) chatting on the phone
13. 13.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) rude replies (d) greeting with a smile
15. 15.True or false: “a clear price board” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) giving correct change (d) greeting with a smile
17. 17.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) counting change wrongly (d) chatting on the phone
18. 18.True or false: “listening to complaints” is good customer service. (a) True (b) False
19. 19.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) giving correct change
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) arguing with a buyer (d) ignoring a customer
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) dirty hands with food (d) a clear price board
22. 22.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) greeting with a smile
26. 26.True or false: “hiding the prices” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) fixing mistakes quickly (d) clean, covered food
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) a tidy stall table (d) fixing mistakes quickly
33. 33.True or false: “serving friends first” is poor customer service. (a) True (b) False
34. 34.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
35. 35.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) serving friends first (d) dirty hands with food
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) giving correct change (d) hiding the prices
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
39. 39.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) a clear price board (d) listening to complaints
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) sorry for a long wait (d) rude replies

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