Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 153 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
2. 2.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) a sticky, messy table (d) dirty hands with food
3. 3.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) serving friends first (d) chatting on the phone
5. 5.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) a tidy stall table (d) clean, covered food
6. 6.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) chatting on the phone (d) listening to complaints
8. 8.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
9. 9.True or false: “ignoring a customer” is good customer service. (a) False (b) True
10. 10.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
11. 11.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
13. 13.True or false: “serving friends first” is good customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) dirty hands with food (d) listening to complaints
15. 15.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) rude replies (d) counting change wrongly
19. 19.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) giving correct change
21. 21.True or false: “a clear price board” is poor customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) serving friends first (d) greeting with a smile
23. 23.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) giving correct change (d) a sticky, messy table
24. 24.True or false: “clean, covered food” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) rude replies (d) arguing with a buyer
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
28. 28.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) fixing mistakes quickly (d) clean, covered food
30. 30.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) saying thank you (d) listening to complaints
31. 31.True or false: “chatting on the phone” is good customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) clean, covered food (d) listening to complaints
33. 33.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) sorry for a long wait (d) a tidy stall table
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
35. 35.True or false: “rude replies” is good customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) ignoring a customer (d) a sticky, messy table
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
38. 38.Which of these is poor customer service? (a) hiding the prices (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) arguing with a buyer (d) a clear price board

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