Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 154 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) clean, covered food (d) sorry for a long wait
3. 3.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
4. 4.True or false: “counting change wrongly” is good customer service. (a) False (b) True
5. 5.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) serving friends first (d) counting change wrongly
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
8. 8.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) arguing with a buyer (d) sorry for a long wait
13. 13.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
15. 15.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) chatting on the phone (d) a tidy stall table
16. 16.True or false: “a clear price board” is poor customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) chatting on the phone (d) a tidy stall table
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) clean, covered food (d) ignoring a customer
20. 20.True or false: “saying thank you” is poor customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) listening to complaints (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) listening to complaints (d) serving friends first
23. 23.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) serving friends first (d) giving correct change
24. 24.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
25. 25.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) arguing with a buyer (d) clean, covered food
27. 27.True or false: “ignoring a customer” is good customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) chatting on the phone (d) listening to complaints
29. 29.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
30. 30.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) a sticky, messy table
32. 32.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) a tidy stall table (d) serving friends first
33. 33.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) greeting with a smile (d) a clear price board
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) listening to complaints (d) hiding the prices
36. 36.True or false: “greeting with a smile” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) greeting with a smile (d) a sticky, messy table
39. 39.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) greeting with a smile (d) ignoring a customer

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