Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 155 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
2. 2.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.True or false: “rude replies” is poor customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
7. 7.True or false: “a clear price board” is good customer service. (a) True (b) False
8. 8.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.True or false: “giving correct change” is good customer service. (a) False (b) True
13. 13.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
14. 14.True or false: “dirty hands with food” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) ignoring a customer (d) clean, covered food
16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) rude replies (d) a tidy stall table
18. 18.True or false: “a tidy stall table” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) counting change wrongly (d) ignoring a customer
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) arguing with a buyer (d) a tidy stall table
21. 21.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) serving friends first (d) chatting on the phone
22. 22.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) saying thank you (d) giving correct change
23. 23.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
25. 25.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) a clear price board (d) clean, covered food
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.True or false: “listening to complaints” is good customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) arguing with a buyer (d) dirty hands with food
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) clean, covered food (d) hiding the prices
30. 30.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) dirty hands with food (d) giving correct change
32. 32.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
34. 34.True or false: “hiding the prices” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) a clear price board (d) a tidy stall table
36. 36.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a clear price board (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) ignoring a customer (d) hiding the prices
39. 39.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) sorry for a long wait (d) clean, covered food
40. 40.True or false: “listening to complaints” is poor customer service. (a) False (b) True

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