Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 156 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) rude replies (c) fixing mistakes quickly (d) a sticky, messy table
2. 2.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
6. 6.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) greeting with a smile (d) rude replies
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) rude replies (d) hiding the prices
11. 11.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) a tidy stall table (d) fixing mistakes quickly
12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) a sticky, messy table (d) clean, covered food
13. 13.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) fixing mistakes quickly (d) serving friends first
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) fixing mistakes quickly
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) ignoring a customer (d) fixing mistakes quickly
16. 16.True or false: “dirty hands with food” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) counting change wrongly (d) ignoring a customer
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.True or false: “a tidy stall table” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) fixing mistakes quickly (d) saying thank you
21. 21.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) counting change wrongly (d) serving friends first
23. 23.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) serving friends first (d) saying thank you
26. 26.True or false: “serving friends first” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) greeting with a smile (d) hiding the prices
29. 29.True or false: “giving correct change” is poor customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) counting change wrongly (d) a sticky, messy table
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) hiding the prices (d) serving friends first
34. 34.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
35. 35.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) saying thank you (d) clean, covered food
38. 38.True or false: “listening to complaints” is good customer service. (a) False (b) True
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go

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