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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 157 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  2. 2.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
  3. 3.True or false: “hiding the prices” is good customer service. (a) True (b) False
  4. 4.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) a sticky, messy table (d) a tidy stall table
  5. 5.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
  6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  7. 7.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
  8. 8.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) serving friends first (d) greeting with a smile
  9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) ignoring a customer (d) a clear price board
  10. 10.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  12. 12.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) ignoring a customer (d) chatting on the phone
  13. 13.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
  14. 14.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  15. 15.True or false: “rude replies” is good customer service. (a) False (b) True
  16. 16.True or false: “saying thank you” is poor customer service. (a) False (b) True
  17. 17.True or false: “serving friends first” is good customer service. (a) True (b) False
  18. 18.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  21. 21.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  22. 22.True or false: “serving friends first” is poor customer service. (a) True (b) False
  23. 23.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) fixing mistakes quickly (d) listening to complaints
  24. 24.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) rude replies (d) clean, covered food
  25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  26. 26.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) a clear price board (d) sorry for a long wait
  27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) saying thank you
  28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) hiding the prices (d) a tidy stall table
  30. 30.True or false: “chatting on the phone” is good customer service. (a) False (b) True
  31. 31.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) listening to complaints (d) ignoring a customer
  34. 34.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) giving correct change
  35. 35.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  36. 36.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) greeting with a smile (d) giving correct change
  37. 37.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) greeting with a smile (d) sorry for a long wait
  38. 38.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) rude replies (d) fixing mistakes quickly
  39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

Answer key

  1. good service
  2. sorry for a long wait
  3. False
  4. a sticky, messy table
  5. buyers come back
  6. good service
  7. serve them in turn
  8. greeting with a smile
  9. a clear price board
  10. good service
  11. poor service
  12. a clear price board
  13. fixing mistakes quickly
  14. poor service
  15. False
  16. False
  17. False
  18. poor service
  19. good service
  20. good service
  21. True
  22. True
  23. counting change wrongly
  24. clean, covered food
  25. poor service
  26. ignoring a customer
  27. saying thank you
  28. poor service
  29. hiding the prices
  30. False
  31. good service
  32. good service
  33. listening to complaints
  34. giving correct change
  35. True
  36. hiding the prices
  37. rude replies
  38. rude replies
  39. poor service
  40. poor service

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