Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 158 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) listening to complaints (d) fixing mistakes quickly
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) sorry for a long wait (d) arguing with a buyer
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.True or false: “a clear price board” is poor customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) hiding the prices
9. 9.True or false: “saying thank you” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
13. 13.True or false: “hiding the prices” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) a sticky, messy table
15. 15.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) ignoring a customer (d) counting change wrongly
16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
18. 18.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) clean, covered food (d) sorry for a long wait
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) listening to complaints (d) rude replies
22. 22.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) dirty hands with food (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) a sticky, messy table (d) greeting with a smile
24. 24.True or false: “counting change wrongly” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) sorry for a long wait (d) giving correct change
26. 26.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) a tidy stall table (d) dirty hands with food
28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) hiding the prices (d) rude replies
29. 29.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) fixing mistakes quickly (d) hiding the prices
30. 30.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) a clear price board
33. 33.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) ignoring a customer (d) chatting on the phone
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) fixing mistakes quickly (d) ignoring a customer
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) a clear price board (d) fixing mistakes quickly
38. 38.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) serving friends first (d) saying thank you
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave

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