Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 159 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.True or false: “saying thank you” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) fixing mistakes quickly (d) counting change wrongly
5. 5.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
10. 10.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) a sticky, messy table (d) rude replies
11. 11.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) clean, covered food (d) serving friends first
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) fixing mistakes quickly (d) a sticky, messy table
13. 13.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) greeting with a smile (d) dirty hands with food
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a clear price board (d) arguing with a buyer
19. 19.True or false: “listening to complaints” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) ignoring a customer (d) a tidy stall table
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) arguing with a buyer (d) counting change wrongly
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) a clear price board (d) saying thank you
23. 23.Which of these is good customer service? (a) sorry for a long wait (b) hiding the prices (c) dirty hands with food (d) rude replies
24. 24.True or false: “a clear price board” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) listening to complaints (d) a tidy stall table
26. 26.True or false: “hiding the prices” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
28. 28.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) serving friends first (b) rude replies (c) giving correct change (d) hiding the prices
31. 31.True or false: “saying thank you” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a tidy stall table (d) chatting on the phone
34. 34.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) fixing mistakes quickly (d) saying thank you
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) greeting with a smile
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
38. 38.True or false: “a clear price board” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) arguing with a buyer (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) ignoring a customer (d) hiding the prices

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