Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 160 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) fixing mistakes quickly (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) hiding the prices (d) giving correct change
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) greeting with a smile
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) ignoring a customer (d) a clear price board
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) saying thank you (d) clean, covered food
9. 9.True or false: “a clear price board” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) arguing with a buyer (d) rude replies
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
12. 12.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) chatting on the phone (d) sorry for a long wait
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
15. 15.True or false: “clean, covered food” is poor customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) saying thank you (d) a sticky, messy table
17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
18. 18.True or false: “rude replies” is good customer service. (a) True (b) False
19. 19.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) arguing with a buyer (d) hiding the prices
23. 23.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) hiding the prices (d) chatting on the phone
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
26. 26.True or false: “saying thank you” is good customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) greeting with a smile (d) giving correct change
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) clean, covered food (d) a sticky, messy table
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) fixing mistakes quickly
34. 34.True or false: “a clear price board” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) rude replies
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.True or false: “giving correct change” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) a sticky, messy table (d) chatting on the phone
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) a clear price board (d) listening to complaints

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