Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 17 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
2. 2.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) giving correct change
4. 4.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
5. 5.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) listening to complaints (d) greeting with a smile
7. 7.Which of these is good customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) dirty hands with food (d) hiding the prices
8. 8.True or false: “giving correct change” is poor customer service. (a) False (b) True
9. 9.True or false: “listening to complaints” is poor customer service. (a) True (b) False
10. 10.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) clean, covered food (d) saying thank you
11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
13. 13.Which of these is good customer service? (a) a tidy stall table (b) chatting on the phone (c) ignoring a customer (d) rude replies
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) hiding the prices
15. 15.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) rude replies (d) hiding the prices
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
19. 19.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) saying thank you (d) chatting on the phone
22. 22.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) greeting with a smile (d) dirty hands with food
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) giving correct change (d) sorry for a long wait
25. 25.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
26. 26.True or false: “greeting with a smile” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) a tidy stall table (d) a clear price board
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) dirty hands with food (d) sorry for a long wait
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) saying thank you (d) a sticky, messy table
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
34. 34.True or false: “counting change wrongly” is good customer service. (a) False (b) True
35. 35.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
37. 37.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) listening to complaints
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) clean, covered food (d) giving correct change
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
40. 40.True or false: “counting change wrongly” is poor customer service. (a) True (b) False

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