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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 161 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
  2. 2.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) sorry for a long wait
  3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
  5. 5.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  6. 6.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  7. 7.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) fixing mistakes quickly (d) saying thank you
  9. 9.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) a tidy stall table (d) giving correct change
  10. 10.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  11. 11.True or false: “a clear price board” is poor customer service. (a) True (b) False
  12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
  13. 13.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) ignoring a customer (d) a tidy stall table
  14. 14.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) a tidy stall table
  15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) saying thank you (d) a sticky, messy table
  16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
  17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) dirty hands with food (d) a clear price board
  18. 18.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) a clear price board (d) clean, covered food
  19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  20. 20.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
  21. 21.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  22. 22.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  23. 23.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  24. 24.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  25. 25.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
  27. 27.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  28. 28.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  29. 29.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  30. 30.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  31. 31.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  32. 32.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) serving friends first (d) clean, covered food
  33. 33.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) fixing mistakes quickly (d) hiding the prices
  34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) sorry for a long wait (d) clean, covered food
  35. 35.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) saying thank you (d) dirty hands with food
  36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) rude replies (d) greeting with a smile
  37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  38. 38.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  39. 39.True or false: “giving correct change” is poor customer service. (a) False (b) True
  40. 40.😊 Good or poor customer service: rude replies? (a) poor service (b) good service

Answer key

  1. buyers come back
  2. sorry for a long wait
  3. good service
  4. say sorry, add sugar
  5. False
  6. True
  7. good service
  8. rude replies
  9. hiding the prices
  10. True
  11. False
  12. give it back, say sorry
  13. a tidy stall table
  14. counting change wrongly
  15. saying thank you
  16. serve them in turn
  17. dirty hands with food
  18. chatting on the phone
  19. good service
  20. thank them and note it
  21. good service
  22. True
  23. False
  24. good service
  25. poor service
  26. True
  27. True
  28. poor service
  29. False
  30. good service
  31. good service
  32. clean, covered food
  33. fixing mistakes quickly
  34. a sticky, messy table
  35. saying thank you
  36. greeting with a smile
  37. poor service
  38. False
  39. False
  40. poor service

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