Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 162 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) rude replies (d) a tidy stall table
2. 2.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
3. 3.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) counting change wrongly (d) saying thank you
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
6. 6.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
8. 8.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) giving correct change (d) hiding the prices
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) saying thank you (d) chatting on the phone
11. 11.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) dirty hands with food (d) hiding the prices
12. 12.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) a sticky, messy table (d) serving friends first
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) sorry for a long wait
16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
17. 17.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) clean, covered food (d) rude replies
20. 20.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) giving correct change (d) ignoring a customer
21. 21.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
22. 22.True or false: “greeting with a smile” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
24. 24.True or false: “hiding the prices” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) ignoring a customer (d) counting change wrongly
27. 27.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) greeting with a smile (d) saying thank you
31. 31.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) fixing mistakes quickly (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) listening to complaints (d) serving friends first
33. 33.True or false: “saying thank you” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
35. 35.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) ignoring a customer (d) hiding the prices
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.True or false: “clean, covered food” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

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