Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 163 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) fixing mistakes quickly (d) greeting with a smile
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
5. 5.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) giving correct change (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) arguing with a buyer (d) dirty hands with food
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) dirty hands with food (d) saying thank you
9. 9.True or false: “hiding the prices” is good customer service. (a) False (b) True
10. 10.True or false: “dirty hands with food” is good customer service. (a) True (b) False
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
12. 12.True or false: “chatting on the phone” is good customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) saying thank you
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
15. 15.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) greeting with a smile (d) saying thank you
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) giving correct change (d) chatting on the phone
17. 17.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) serving friends first (d) rude replies
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) giving correct change (d) sorry for a long wait
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) clean, covered food (d) serving friends first
22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) ignoring a customer (d) hiding the prices
24. 24.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) ignoring a customer
25. 25.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
26. 26.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) sorry for a long wait (d) saying thank you
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) giving correct change (d) clean, covered food
28. 28.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) giving correct change (d) a tidy stall table
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) a sticky, messy table (d) dirty hands with food
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) sorry for a long wait (d) hiding the prices
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) counting change wrongly (d) a tidy stall table
36. 36.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) dirty hands with food (d) a clear price board
37. 37.True or false: “greeting with a smile” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) a tidy stall table (d) greeting with a smile
39. 39.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service

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