Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 164 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) saying thank you (d) serving friends first
5. 5.True or false: “rude replies” is good customer service. (a) True (b) False
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) sorry for a long wait (d) listening to complaints
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) sorry for a long wait (d) ignoring a customer
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
13. 13.True or false: “a clear price board” is good customer service. (a) True (b) False
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) fixing mistakes quickly (d) sorry for a long wait
16. 16.True or false: “hiding the prices” is poor customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) saying thank you (d) counting change wrongly
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) clean, covered food (d) a tidy stall table
19. 19.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
20. 20.True or false: “counting change wrongly” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) rude replies (d) a clear price board
23. 23.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) ignoring a customer (d) rude replies
24. 24.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
25. 25.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) giving correct change (d) hiding the prices
27. 27.True or false: “a clear price board” is poor customer service. (a) True (b) False
28. 28.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) listening to complaints (d) a sticky, messy table
31. 31.True or false: “saying thank you” is poor customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) ignoring a customer (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) greeting with a smile (d) a clear price board
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) fixing mistakes quickly (d) rude replies
35. 35.True or false: “hiding the prices” is good customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) ignoring a customer (d) chatting on the phone
37. 37.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) ignoring a customer (d) hiding the prices
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) rude replies (d) listening to complaints
39. 39.True or false: “serving friends first” is poor customer service. (a) False (b) True
40. 40.True or false: “a sticky, messy table” is good customer service. (a) False (b) True

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