Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 165 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) rude replies (d) arguing with a buyer
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) chatting on the phone (d) fixing mistakes quickly
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) chatting on the phone (d) dirty hands with food
5. 5.Which of these is poor customer service? (a) dirty hands with food (b) greeting with a smile (c) clean, covered food (d) fixing mistakes quickly
6. 6.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) clean, covered food (d) a sticky, messy table
7. 7.True or false: “giving correct change” is poor customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) hiding the prices (d) a clear price board
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
10. 10.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
12. 12.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
14. 14.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
15. 15.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) sorry for a long wait (d) greeting with a smile
16. 16.True or false: “saying thank you” is poor customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) counting change wrongly (d) clean, covered food
19. 19.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) serving friends first (d) arguing with a buyer
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) a tidy stall table
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) dirty hands with food (d) saying thank you
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) listening to complaints (d) hiding the prices
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) arguing with a buyer (d) giving correct change
26. 26.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) arguing with a buyer (d) giving correct change
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) a clear price board (d) greeting with a smile
32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) sorry for a long wait (d) giving correct change
34. 34.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
36. 36.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
37. 37.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) hiding the prices (d) a clear price board
39. 39.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
40. 40.True or false: “chatting on the phone” is poor customer service. (a) True (b) False

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