Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 166 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
2. 2.True or false: “serving friends first” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.True or false: “hiding the prices” is poor customer service. (a) True (b) False
5. 5.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) sorry for a long wait (d) hiding the prices
7. 7.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
10. 10.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
13. 13.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) a tidy stall table (d) listening to complaints
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) rude replies (d) chatting on the phone
17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
18. 18.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) a tidy stall table (d) rude replies
20. 20.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) hiding the prices
21. 21.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) clean, covered food (d) serving friends first
22. 22.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
23. 23.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
24. 24.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) chatting on the phone (d) a clear price board
26. 26.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
27. 27.True or false: “listening to complaints” is poor customer service. (a) True (b) False
28. 28.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
29. 29.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a sticky, messy table (d) listening to complaints
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) greeting with a smile (d) a tidy stall table
34. 34.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) dirty hands with food (d) a tidy stall table
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) saying thank you (d) sorry for a long wait
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) giving correct change (d) a tidy stall table
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) ignoring a customer (d) clean, covered food

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