Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 167 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) serving friends first
5. 5.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
6. 6.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) sorry for a long wait (d) clean, covered food
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) a tidy stall table
8. 8.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
10. 10.True or false: “listening to complaints” is good customer service. (a) False (b) True
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
12. 12.True or false: “saying thank you” is good customer service. (a) True (b) False
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) giving correct change (d) greeting with a smile
14. 14.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) a tidy stall table
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
17. 17.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) a sticky, messy table (d) arguing with a buyer
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) listening to complaints (d) rude replies
20. 20.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) clean, covered food (d) hiding the prices
21. 21.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
23. 23.True or false: “rude replies” is good customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) listening to complaints
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) rude replies
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) fixing mistakes quickly (d) counting change wrongly
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
32. 32.True or false: “greeting with a smile” is good customer service. (a) True (b) False
33. 33.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) saying thank you (d) a sticky, messy table
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
37. 37.True or false: “ignoring a customer” is good customer service. (a) False (b) True
38. 38.True or false: “a tidy stall table” is good customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) greeting with a smile (d) dirty hands with food
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) fixing mistakes quickly (d) greeting with a smile

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