Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 168 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) a sticky, messy table (d) greeting with a smile
5. 5.True or false: “saying thank you” is good customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) saying thank you (d) counting change wrongly
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) rude replies
8. 8.True or false: “rude replies” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) sorry for a long wait (d) serving friends first
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
11. 11.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) listening to complaints (d) dirty hands with food
13. 13.True or false: “giving correct change” is good customer service. (a) False (b) True
14. 14.True or false: “listening to complaints” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) chatting on the phone (d) sorry for a long wait
16. 16.True or false: “greeting with a smile” is good customer service. (a) False (b) True
17. 17.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a clear price board (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) a tidy stall table (d) greeting with a smile
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) giving correct change (d) listening to complaints
21. 21.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) ignoring a customer (d) a sticky, messy table
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) counting change wrongly (d) chatting on the phone
23. 23.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) a sticky, messy table (d) counting change wrongly
24. 24.True or false: “a clear price board” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) arguing with a buyer (d) serving friends first
26. 26.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) ignoring a customer (d) a sticky, messy table
28. 28.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) dirty hands with food (d) sorry for a long wait
30. 30.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) listening to complaints (d) clean, covered food
31. 31.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) rude replies (d) arguing with a buyer
32. 32.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) chatting on the phone (d) saying thank you
33. 33.True or false: “clean, covered food” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) listening to complaints
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) a tidy stall table (d) counting change wrongly
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) rude replies (b) a clear price board (c) dirty hands with food (d) arguing with a buyer
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer

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