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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 169 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
  2. 2.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) chatting on the phone (d) a sticky, messy table
  3. 3.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) chatting on the phone (d) sorry for a long wait
  4. 4.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) counting change wrongly (d) hiding the prices
  7. 7.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) hiding the prices (d) listening to complaints
  8. 8.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
  10. 10.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
  12. 12.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  13. 13.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) sorry for a long wait (d) a sticky, messy table
  14. 14.True or false: “hiding the prices” is good customer service. (a) True (b) False
  15. 15.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  16. 16.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) greeting with a smile (d) chatting on the phone
  17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  19. 19.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  20. 20.True or false: “rude replies” is good customer service. (a) False (b) True
  21. 21.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) arguing with a buyer (d) giving correct change
  22. 22.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) serving friends first (d) clean, covered food
  23. 23.True or false: “saying thank you” is poor customer service. (a) False (b) True
  24. 24.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  26. 26.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) a sticky, messy table (d) greeting with a smile
  28. 28.True or false: “serving friends first” is good customer service. (a) True (b) False
  29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  31. 31.True or false: “rude replies” is poor customer service. (a) True (b) False
  32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
  33. 33.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) dirty hands with food (d) hiding the prices
  34. 34.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) a clear price board (d) chatting on the phone
  35. 35.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  36. 36.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  37. 37.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  38. 38.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  39. 39.True or false: “listening to complaints” is good customer service. (a) False (b) True
  40. 40.True or false: “saying thank you” is good customer service. (a) True (b) False

Answer key

  1. give it back, say sorry
  2. giving correct change
  3. sorry for a long wait
  4. True
  5. good service
  6. listening to complaints
  7. hiding the prices
  8. True
  9. buyers come back
  10. True
  11. serve them in turn
  12. poor service
  13. a sticky, messy table
  14. False
  15. False
  16. greeting with a smile
  17. poor service
  18. good service
  19. False
  20. False
  21. arguing with a buyer
  22. clean, covered food
  23. False
  24. False
  25. poor service
  26. False
  27. greeting with a smile
  28. False
  29. good service
  30. good service
  31. True
  32. say sorry, add sugar
  33. a tidy stall table
  34. a clear price board
  35. False
  36. True
  37. good service
  38. good service
  39. True
  40. True

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