Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 170 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) ignoring a customer (d) a tidy stall table
2. 2.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) saying thank you (d) a tidy stall table
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
5. 5.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) listening to complaints (d) dirty hands with food
6. 6.True or false: “listening to complaints” is poor customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) rude replies (d) dirty hands with food
8. 8.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) a clear price board (d) arguing with a buyer
12. 12.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) saying thank you
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) serving friends first (d) arguing with a buyer
15. 15.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
21. 21.True or false: “chatting on the phone” is good customer service. (a) True (b) False
22. 22.True or false: “giving correct change” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) a sticky, messy table (d) saying thank you
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) saying thank you (d) listening to complaints
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) listening to complaints (d) a sticky, messy table
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) ignoring a customer (d) hiding the prices
33. 33.True or false: “counting change wrongly” is good customer service. (a) True (b) False
34. 34.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) sorry for a long wait (d) counting change wrongly
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
38. 38.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) counting change wrongly (d) a tidy stall table
39. 39.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) a clear price board (d) rude replies

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